The job stress–job performance relationship in the social service encounter

• The current study empirically examines job performance by considering perceived customer demands as a new antecedent of job stress (JS) and the mediating role of emotion‐focused coping (EFC) on the relationship of JS and physical consequences (PC), and in‐turn job performance. A mailed survey that solicited 2500 social service providers working in the United States rendered a useable random sample of 533. Regression analyses supported the hypothesized relationships. Findings suggest that emotions play an important role in the quality of the social service encounter evidenced by the mediating role of EFC in the relationship between JS and job performance. The introduction of an intervening variable (i.e., EFC) in the JS–job performance relationship extends affective event theory (AET). The findings offer management new insights into the service encounter by identifying a source of JS that creates barriers to value added benefit creation.

Copyright © 2008 John Wiley & Sons, Ltd.     

Individual versus group spot price forecasting in the international petroleum market: A case study

This paper utilizes the conventional statistical tests associated with the rational expectations hypothesis so as to compare the relative accuracy of individual versus group forecasting within the organization. In order to maintain comparability between forecasting regimens the study employs like information sets for the two prediction methods. Using the rational expectations tests as criteria, the statistical results show group forecasts inferior to individually produced predictions These findings imply that group-produced forecasting accuracy may be hampered by the psychological interaction associated with consensus behavior. Conversely, we find forecasting accuracy improves when predictions are elicited from individuals in an isolated laboratory-like setting.     

Stock Market Efficiency and the Federal Budget Deficit: Another Anomaly?

This paper investigates the efficiency of the U.S. stock market as it pertains to a number of major macrofinance variables that theory and empirical evidence suggest are important in rational stock pricing decisions. A multivariate vector autoregressive analysis is used to draw efficiency inferences. The estimated factor pricings are consistent with theory and previous empirical research. In addition, these results indicate that the stock market may be inefficient with respect to the federal budget deficit variable. Similar apparent inefficiency evidence is obtained for the term structure and risk premium variables. The authors cannot reject the efficiency hypothesis for industrial production, inflation, and base money. Using indirect causality tests, the authors find plausible intermediate information linkages connecting variables in the system. The term structure and risk premia variables consistently appear important as intermediate conduits through which information about other factors impact stock returns.     

Researching marketing problems and opportunities with focus groups

Focus group research is a popular and effective qualitative research method for generating ideas and assessing marketing programs and concepts. This article provides marketers with insights about implementing focus groups in the industrial environment. It presents a specific procedure for conducting focus groups, potential industrial applications for the research technique, guidelines for making decisions about selecting moderators, establishing objectives, recruiting study participants, and controlling costs.     

The october 1979 federal reserve policy shift: An analysis using variance decomposition

Conclusions Subsequent to the announced October 1979 policy shift, many economists voiced doubt about whether the Federal Reserve was sincerely committed to the execution of an NBR's targeting strategy. However, the charge that the central bank continued to accommodate as vigorously after the announced policy shift as before is not borne out by these results. Pre- and post-1979 comparisons of the FFR and NBR decompositions suggest a conscious policy alteration aimed at tightening control over NBR while allowing the FFR to respond to money market conditions.The evidence also indicates continuedM1 endogeneity in the second period, with feedback occurring between this variable and the FFR. While the measuredM1 aggregate used in the VAR's does not allow a precise identification of money demand forces, it is reasonable to relate this endogeneity to the erratic shifts in money demand which are known to have occurred over the 1979–82 period.Thus, while the analysis does indicate the central bank did alter its behavior with respect to the NBR policy instrument, the results do not show the Fed was able to control the volatility ofM1 over the NBR targeting period.Funded by the NTSU Office of Research, grant no. 34475. Ken Smith and Doug McMillin offered helpful comments. The usual caveat applies.     

Derivatives Activity at Troubled Banks

Because of moral hazard associated with deposit insurance, troubled banks that have a relatively thin capital cushion to absorb losses have an incentive to take speculative positions. Thus, the prevalence of problem banks among those actively engaged in derivatives markets should be of concern to bank supervisors. However, we find no evidence that bank supervisors take into account, either favorably or unfavorably, the derivatives activities of troubled banks in their decisions to downgrade bank ratings or impose regulatory actions. The derivatives activity of troubled banks should raise the same concerns expressed about banks' on–balance-sheet positions, namely, that they may not be fully exploiting hedging opportunities or may be placing their remaining capital at risk, intentionally or unintentionally.     

Determinants of intra-industry trade: A longitudinal,cross-country analysis

Determinants of Intra-Industry Trade: A Longitudinal, Cross-Country Analysis. — This study examines the determinants of intra-industry trade (IIT using longitudinal data for 68 countries for 1970–1987. The analysis distinguishes between manufacturing and nonmanufacturing countries and compares traditional static estimates with dynamic ones. This approach permits distinctions between equilibrium and disequilibrium structures and, similarly, between historical and current sources of IIT. The results are generally supportive of IIT hypotheses, but there are important differences between manufacturing and nonmanufacturing countries and between the static and dynamic structures. Moreover, the extent of IIT appears to be dominated more by preference than by scale differentials, at least among manufacturing countries.     

Organizational and technological antecedents for knowledge acquisition and learning

This paper examines the factors affecting the decision to acquire external technology and the relative importance of different technology acquisition strategies pursued by British and Japanese firms. The paper draws on a study of 38 firms, consisting of 23 UK-based and 15 Japanese firms. This is not a comparative study of British and Japanese technology acquisition strategies. Rather, we aim to identify common factors affecting the decision to acquire external technology and the means by which firms attempt to do this. We identify two clusters of variable which appear to affect the decision to acquire technology. Firstly, an organization's inheritance, which includes corporate strategy, competencies, culture and what we refer to as management's 'comfort' with the technology. Secondly, the characteristics of the technology to be acquired, specifically, its competitive impact, complexity, codifiability and what we refer to as 'credibility' potential. Together, these factors will determine the degree and nature of technology acquisition strategy. We find that contrary to the present academic preoccupation with alliances and joint ventures, the firms examined ranked universities, research consortia and licensing as the most important sources of external technology.     

A Dynamic-Programming Approach to Multiperiod Asset Allocation

Academicians and practitioners recently have focused a great deal of attention on the issue of retirement asset allocation. However, research on the academic side typically has assumed a static allocation of a fixed amount over the investor's lifetime, while the advice on the practitioner side has been largely ad hoc in nature. Moreover, both academics and practitioners often fail to link allocations to the individual's attitude toward risk. This paper uses several performance measures that incorporate the individual's aversion to risk and finds the allocations in the year before retirement that maximize the expected value of those performance measures. It then uses a dynamic programming procedure to roll back one year at a time to determine optimal allocations for previous years as well. We find that the traditional advice that young investors should invest more heavily in equity (with a gradual shift to more debt as they near retirement) indeed is correct, and in fact the optimal equity allocation is even higher than commonly suggested. Deviations of the growth in an individual's income from a long-term national average did not seem to significantly affect the optimal allocations. The optimal allocations, however, vary widely as a function of (1) investor attitudes toward risk and (2) accumulated savings to date. These results suggest greater care should be taken to assess and incorporate these factors into the asset-allocation decision.